CHARGETHROUGH Coming soon We’re still adding information to this page, so please check back again soon. If you need support before then, please contact our team and we’ll get back to you as soon as possible. CONTACT US Join thousands of independent retailers and business owners across Australia SIGN UP NOW

CROSS DOCK Coming soon We’re still adding information to this page, so please check back again soon. If you need support before then, please contact our team and we’ll get back to you as soon as possible. CONTACT US Join thousands of independent retailers and business owners across Australia SIGN UP NOW

Frequently asked questions FIND YOUR ANSWERS HERE Whether you’re new to Sorted or looking to get more out of the platform, you’ll find the answers here. Choose a section to get started. SUPPLIER FAQS RETAILER FAQS SORTED FAQS FAQs Suppliers Getting started as a supplier Using Sorted as a supplier Getting paid as a supplier Using cross dock as a supplier Getting help as a supplier How do I start as a new supplier with Metcash? To begin your journey as a new supplier with Metcash, you will need to complete our self-serve onboarding process. A critical step in this process is the signing of our trading terms, which is necessary for your account to be activated. Before you commence the application, we strongly recommend you visit our dedicated Become a Supplier page . This page provides essential information on what you need to know before signing the trading terms and will guide you through all the required onboarding and approval steps. How do I reinstate, extend or renew my trading terms? To extend your trading range to other states, gain Cross Dock terms, or renew/reinstate your trading terms, contact the Trading Terms team at tradingterms@metcash.com How can I trade in other states? To expand your trading to other states, please contact the Trading Terms team at tradingterms@metcash.com . What is the difference between Metconnect and Sorted? Metconnect is your central hub for managing your relationship with Metcash, while Sorted is your portal for managing orders and invoices for direct-to-store or cross dock deliveries. How do I get login access for Metconnect and Sorted? After signing your trading terms agreement, you will receive two sets of login credentials in separate emails. Metconnect (including Metproducts) Sender: Metconnect Admin ( metconnectadmin@metcash.com ) Subject: IMPORTANT: Welcome to Metcash New Supplier Self-Onboarding Sorted Sender: Sorted ( supplier.support@sorted.au ) Subject: Welcome to Sorted - Supplier Portal Login FAQs For Retailers Getting started as a retailer Ordering on Sorted Pricing and Promotions on Sorted Will I have a credit limit for purchases made through Sorted? Credit limits are applied as per the current process with Metcash Warehouse orders. How do I become a retailer? Independent retailing in Australia is an exciting and dynamic industry to work in. Powered by Metcash, you'll have access to a range of merchandising, operational and marketing support . To learn more about applying for a trading account with Metcash, click here . FAQs About Sorted About Sorted What is Sorted? Sorted is a B2B marketplace that connects Australia's independent businesses with a huge range of suppliers across the Food, Grocery and Liquor industries. With varying levels of technical and business integration available, Sorted offers a unique and seamless experience for both buyers and sellers, designed to make it easy to do business. Who owns Sorted? Sorted is backed by Metcash, the power behind Australia's most successful independent retail brands. Who is Sorted for? Whether you are an independent retailer, a local convenience store, a large supplier or a specialist producer, Sorted has a marketplace for you. Businesses who are already a part of the Metcash network may have access to the Supermarkets Marketplace by Sorted or ALM Liquor by Sorted. Those who do not have an existing relationship with Metcash, but hold an ABN, can access the Campbells Marketplace by Sorted. Suppliers can offer their products for sale in multiple ways. Find out more here. If your question isn't answered here, please contact our team with the details and we’ll get back to you as soon as possible. CONTACT US Join thousands of independent retailers and business owners across Australia SIGN UP NOW