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SORTED FOR SUPPLIERS
Built to streamline your business
Sorted is the gateway to Metcash's diverse network of buyers, providing a simple, reliable way to connect with thousands of independent businesses across Australia.
By using one platform to bring supermarkets, liquor and food service customers together, Sorted helps suppliers reduce manual admin, improve visibility and reach more buyers with less effort.
HOW IT WORKS
Simple, connected ordering
Search and Order
Retailers place one order across multiple suppliers, categories and supply streams.
Split and Send
Sorted automatically splits the retailer’s order and sends your portion directly to you.
Fulfill and Invoice
Confirm orders and deliver directly or via Cross Dock, with an itemised e-invoice for speed and accuracy.
WHO USES SORTED
A marketplace to fit your supply model
Metcash operates across two supply streams and suppliers may work in one or both, depending on business needs. Each stream plays a vital role in the independent network and Sorted supports them in different ways.
OVERVIEW
Retailers order your products through Sorted and Metcash manages payments to you on their behalf. Products aren’t held in a Metcash Warehouse, so your field team need to actively build awareness and demand with retailers to drive orders.
HOW SORTED CAN HELP
View your direct-to-store product range, update pricing and promotions, process orders, and schedule deliveries via Cross Dock.
Retailers can make you a Preferred Supplier, allowing your product details to automatically flow into their back office system via a secure data link, reducing time spent on manual set up.
Retailers can grant permission to place orders on their behalf via Sorted's Turn In Order function.
SUPPLIER PORTAL
Everything at your fingertips
The supplier portal is your space to manage all of your direct trading operations. From viewing your direct-to-store product range and managing pricing and promotions, to processing orders or scheduling deliveries via Cross Dock, Sorted has you covered.
Pricing and Promotions
Tailor your pricing and promotions at retailer, state or national level.
Company profile
Keep your business details up to date so retailers can easily understand who you are and what you offer.
Products
See your direct-to-store product range exactly as retailers see it, ensuring full visibility.
Claims
Receive prompt, transparent notifications of any issues, with full order detail and time-stamps.
Invoices
Send itemised, e-invoices to reduce queries and enable retailers to update stock-on-hand automatically.
Deliveries
Book Cross Dock shipments to get orders to retailers on their next scheduled warehouse delivery.
Orders
Send electronic confirmations or suggested modifications to retailers to streamline order accuracy.
NEW SUPPLIERS
Getting started as a new supplier
Your journey to trading on Sorted starts with joining the Metcash network. From there, you'll be guided through a clear pathway to get you ready to trade.
Step 3: Set Up and Sell
Add your products, pricing and any introductory promotions you'd like to offer and you are now ready to trade. The Sorted team will work with you to highlight your range to retailers via banners and featured deals, while you build interest further through direct retailer engagement.
Step 2: Onboard to Sorted
As a supplier in the ChargeThrough stream, you will be onboarded to Sorted once your supplier agreement is finalised. You'll receive a welcome email from the Sorted Team with next steps. Warehouse suppliers are onboarded via other Metcash systems.
Step1: Become a Metcash Supplier
Suppliers trade through one of two supply streams or a combination of both. The right approach depends on business needs and may change over time. To begin the application process, select the option that best describes your business.
Step 3: Set Up and Sell
Suppliers trade through one of two supply streams or a combination of both. The right approach depends on business needs and may change over time. To begin the application process, select the option that best describes your business.
Step1: Become a Metcash Supplier
ONBOARDING
What to expect when you join Sorted
Onboarding begins shortly after you become a Metcash supplier. With guidance from the Sorted team, you’ll work through a series of steps to activate your access and prepare your business for trading.
Welcome Email
Your welcome email from the Sorted team includes your supplier account numbers, log in details and a link to a business overview questionnaire.
Business Overview
Complete the short questionnaire so we can better understand your business and guide you through the best ways to use Sorted.
Company Profile
Add key details to your company profile in Sorted to help retailers learn about who you are and what you sell.
Invoice Set Up
Easy Invoicing or an an EDI connection are the only approved ways to submit your invoices to Metcash.
Self paced training
Complete the self-paced learning module on Cross Dock and then confirm that you are ready for us to switch this feature in for your account.
SET UP AND SELL
Getting ready to trade
Once onboarding is complete, you’ll set up your range and begin introducing it to retailers. Sorted helps your products get noticed, while your store visits and in-person conversations with retailers are what create interest and help build early sales.
Add your product details, images and pricing so retailers can see your full range and place orders with confidence. This is key to you providing itemised invoices which allow retailers to automatically update their stock on hand.
Visit stores, introduce your products and build relationships with your buyers. Your face-to-face engagement is essential for creating interest and driving early demand.
Work with the Sorted team to lift your profile through digital activations such as banners and featured deals to help more retailers discover your range.
SUPPLIER SERVICES
Everything you need to work smarter
Explore the tools that make invoicing, order management and logistics easier than ever, helping you work efficiently and keep your business running smoothly.
Easy Invoicing
Streamlined submission of line-level tax invoices and credit notes to Metcash from supplier ERP systems, improving accuracy and reconciliation.
Metfreight
A national primary freight solution making it easier to move stock into and across Metcash’s national Distribution Centre network.
Cross Dock
Faster, more efficient delivery of direct to store products via Metcash’s Distribution Centres with minimal handling or storage.
JOIN SORTED
Sorted is your key to unlock Australia's independent network
Connect and grow with Australia's independent network
Showcase your full product range to more retailers
Simplify your order and invoice management
Boost your brand's visibility with digital activations
Apply discounts at customer, state or national level
Access efficient and competitive freight options